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- 2007-11-13 22:16:19 - Problem solving - think cleopatras ass
- Picture the scene. Anthony pops down to the guardhouse, partly because he wants a break with the lads, but also because he has a problem. Cleopatra says she wants to bathe in ass's milk. So Anthony tells the guys in the guardhouse, that he needs some help. "The wife wants to bathe in ass's milk now." He says.Gerald, the Head Guard, says, "She wants to what?" "Bathe in ass's milk", says Anth...
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- 2007-11-13 22:16:19 - He hate me: turning their bad attitude into your great results
- "He Hate Me" was the nickname of Rod Smart, a leading rusher in 2002 for the Las Vegas Outlaws of the now defunct XFL pro football league. Looking for an edge, the XFL allowed players to put nicknames on their uniforms. "I was always saying, 'he hate me,' all through camp in Vegas," Smart said. "If I didn't get the ball, I'd talk to the other running backs and say, 'he hate me, man; this coach hat...
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- 2007-11-13 22:16:19 - Get out of the stone age: give leadership talks
- 160 years ago, the newly invented electric telegraph carried the first news message. The message zipped 40 miles in a flash over wires from Baltimore to Washington, D.C.The public was dazzled -- except Henry David Thoreau. He wrote: "We are in great haste to construct a magnetic telegraph from Maine to Texas; but Maine and Texas, it may be, have nothing important to communicate."Toda...
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- 2007-11-13 22:16:19 - Managing rebellious employees
- Surveys of executives reveal that many companies fall short of their profit objectives due to "people problems." Research for my Absolutely Fabulous Organizational Change book found these "people problems" fall into two "r" categories: rebellion and resistance.Rebellion is akin to teenagers defying authority figures, fir instance, rebelling against leaders who ...
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- 2007-11-13 22:16:19 - Stomp out leeches in your company
- Recently, I felt appalled to see a political candidate running on the motto of "Demand More!" That motto oozes extreme nerve, and implies some people think it is o.k., as the saying goes, to "rob Peter to pay Paul."Well, this "Demand More!" philosophy led me to thinking about "leeches." I define "leeches" as people who devote their time and ...
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- 2007-11-13 22:16:19 - How to decrease downtime and increase productivity
- All maintenance activities of the workforce must be documented, this includes breakdown repairs, callouts, preventive maintenance, replacement maintenance, overhauls, and Testing & Inspection work. Maintenance work by production line employees must be included, whether or not the employee is listed as in maintenance. These activities can then be mined for maintenance information "gold".List...
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- 2007-11-13 22:16:19 - Profound knowledge
- We all are on a quest for knowledge. Whether its information that will make our lives easier or just small packets of data that in a trivial way allows us to sort out "why things are the way they are on this planet." As intelligent beings we are constantly receiving and sorting information, in most instances, we are overwhelmed. Therefore, when relevant information arrives that is meaningful, conc...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: finding the perfect balance
- This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues such as priority of family and hours on the job, also covered in this competency. Organizations that enjoy a high satisfaction level in this area will normally exhibit a low rate of absenteeism and experience higher employee...
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- 2007-11-13 22:16:19 - Service level agreement (sla) boot camp
- Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get the most out of a relationship.What is an SLA?A service lev...
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- 2007-11-13 22:16:19 - Five overlooked ways to hire winners
- Here is a true story. My dentist did a "clinical" evaluation of my teeth. That is his fancy way to say he looked in my mouth and starred at my teeth with his own two eyes. He found no cavities in his "clinical" evaluation. I felt happy and relieved!But then he took a quick x-ray. Lo-&-behold, the x-ray immediately spotted a cavity hiding under one of my fillings!!...
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- 2007-11-13 22:16:19 - Business & family safety and health rating
- For good reason, practically every endeavor in life is rated. I've seen ratings on who or what's #1 in business, industry, NFL, NBA, MLB, person of the century, athlete of the century, technology, restaurants, university, neighborhoods, travel destination, best looking, best movie, best book, etc. It doesn't stop. In fact, there are multiple ratings for the same #1 spot because of varying value sy...
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- 2007-11-13 22:16:19 - Medical collection. how organized is your office?
- At one time or another, all of us have experienced the frustration of waiting in a doctor's office. It seems as though every time we go to see the doctor or the dentist we end up having to wait for a ridiculous amount of time, and then when we finally do get in, we are only "treated" for a few minutes and then sent on our way. I have always wondered why that is the case. If the doctor is...
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- 2007-11-13 22:16:19 - Why businesses need to start nurturing collective wisdom
- COLLECTIVE WISDOM CAN BE AN effective tool for solving the problem of knowledge deficit, or the underutilization of organizational knowledge. If you are a small, medium or large business, and you don't have a method in place for harnessing and managing your organization's collective knowledge, you may be losing opportunities for significant revenue enhancement. According to a study by the Delphi G...
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- 2007-11-13 22:16:19 - Planning your recruiting efforts can help you find great employees
- Today, companies have an ever-expanding list of options available to them when it comes to sourcing new employees, from advertising in newspapers and trade journals to powerful, cost-effective recruiting options available through the Internet. Unfortunately, the growth in the number of recruiting options available has made the competition for top candidates even more fierce.So how do you br...
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- 2007-11-13 22:16:19 - Spotlight on productivity: how to overcome e-mail overload
- Do you ever feel overwhelmed by e-mail? Have you ever spent more of your day wading through your e-mail than managing your work? Are you looking for ways to spend less time creating, managing and answering messages? Discover how to overcome e-mail overload and be more productive by writing more effective e-mail messages and reducing the volume of e-mail.Write Effective E-Mail Messages...
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- 2007-11-13 22:16:19 - Effective email communication
- Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to let them know of upcoming events which may affect them; and as a means of ongoing promotion for your business.The following is a list of simple guidelines and tips that will help you become an effective email communicator. Please bear in mind that...
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- 2007-11-13 22:16:19 - Meaningful diversity: creating cultures of inclusion
- In the fitness room the other day, I caught a glimpse of a movie trailer on television. A father spoke very open-heartedly with his son about his work as a fireman. He acknowledged the fear that welled up in him when he looked into a small, dark room filled with life-threatening heat and flames, and described the instinct to run in the opposite direction.He had to pause in a safe hallway an...
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- 2007-11-13 22:16:19 - Provisioning/user management system upgrades: part i -- ten reasons why not to do an upgrade
- Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have n...
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- 2007-11-13 22:16:19 - Provisioning/user management system upgrades: part ii ? building awareness and building approval
- Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.The technical requirements are unarticulated. Key decisionmakers in the company are not aware this is needed. And the "project" is funded and without resources. How can someone who has the responsibility but not the authori...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: the responsibility for job security
- This article relates to the Job Security competency, commonly evaluated in employee satisfaction surveys. This competency evaluates how your employees view their job security within your organization. In today's often volatile or contingent labor market, it's crucial to understand the level of security your employees feel about maintaining their jobs. Studies show that employees who do not feel se...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: training is in the eye of the beholder
- This article relates to the Training competency, commonly evaluated in employee surveys. It comments on the value of training to both the company and its workforce. The Training competency investigates how your employees perceive the available training opportunities and quality of training. Growing an organization's internal knowledge base is crucial to the success of any business and ensuring a g...
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- 2007-11-13 22:16:19 - Argue your way to business success
- "Jack" (not his real name) is a vice president of a publicly traded company. Recently, Jack's stress and anxiety levels have been high enough to impact both his working and his personal lives. (I'm using an alias because he's concerned about his story becoming public ? for good reason!)What, exactly is Jack stressed out about? It's not just another case of burnout and he's not worried about...
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- 2007-11-13 22:16:19 - The leaders fallacy may be howard deans undoing
- Howard Dean's tenure as chairman of the Democratic National Committee will be fleeting unless he avoids a common leadership trap I call it, the "Leader's Fallacy".Leaders adhere to the Leader's Fallacy when they believe their enthusiasm for a particular leadership challenge is automatically reciprocated by the people they lead.However, in leadership, automatic reciprocity is an illus...
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- 2007-11-13 22:16:19 - Top 7 methods to empower employees
- How many times have you asked someone to do something like "draw up a plan for such and such project"? Your employee completes the plan, but then you say, "That is not what I wanted" or "That is not how you do it". And so the employee thinks: you didn't tell me exactly how you wanted it done.If you find yourself having back and forth misunderstandings with your...
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- 2007-11-13 22:16:19 - How to leverage your strengths for peak performance
- Ask almost any business leader how to most effectively develop people and build teamwork and you'll hear, "tap into employees' strengths." Yet when it comes to their own careers, many managers still focus the majority of their personal development efforts on shoring up areas of weakness.Sometimes this is due to well meaning critiques by superiors. Other times managers moving up th...
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- 2007-11-13 22:16:19 - 7 strategies for sustained innovation
- The need for constant reinvention is a given in today's business environment. And while a breakthrough product or concept can catapult an organization ahead of its competitors, in these fast-paced times, that advantage is often short-lived.While major product or service breakthroughs make headlines, it's the steady incremental innovations made by employees every day that give an organizatio...
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- 2007-11-13 22:16:19 - Never hire anyone dumber than you are!
- In a previous life I was a Navy Pilot. Great life, great people to be around. People who were all doing great things around the world flying off great big aircraft carriers. In an environment that complex and dangerous, you need to have teams of people working as one, or bad things begin to happen in large quantities.The people onboard aircraft carriers are divided into two groups, those th...
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- 2007-11-13 22:16:19 - The dark side of help desk slas
- You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:1) COVERING THE TRUTH WITH METRICSIn some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem. This includes closing or reassigning customer tickets just to meet th...
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- 2007-11-13 22:16:19 - A sense of humor in the workplace ... is it me? or, was that not funny?
- When I was first initiated into Corporate America, I had a sense of humor that went unmatched by any mortal soul. I was quick-witted, smart, sharp, and knew every gag and joke available to humanity. Most of it, I learned in college. But, college never really did teach the fact that having a sense of humor in the workplace is different than 'jocularity.' After a few brushes with career-chaos, I rea...
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- 2007-11-13 22:16:19 - Is this a good time to sell your body shop business?
- Have you ever asked yourself the question? "Is this a good time to sell my business?" That is a question every business owner asks himself, everytime he has a bad day. I once received e-mail from the editor of the Auto Body News, asking me that key question. "What is happening in the market today? Is this a good time to sell? " My quick answer was "These are very interesti...
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