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- 2007-11-13 22:16:19 - How can a communications audit help you?
- Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company. Poor external communications can jeopardize image and sales. It really is that simple. Any overall management strategy needs a communications p...
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- 2007-11-13 22:16:19 - Do you hear that?
- I read a report in the Toronto Star stated that 70% of workplace errors happen because of communication breakdown and that many of them directly relate to a lack of listening skills.The challenge is most people filter out sounds, noises and people talking as much as they filter out most of the things their eyes see.On one level, this is important. You would go crazy if you processed ...
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- 2007-11-13 22:16:19 - Align the enterprise & make beautiful music together
- Q: Why is a great business like a great marching band?A: The players in both organizations are in alignment.Alignment? Yes, Alignment.When a marching band passes by in a parade, the columns and rows are in straight alignment, the band members are all in-step, they play in-tune, and they are all playing the same music. Alignment separates the great from the good from the medioc...
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- 2007-11-13 22:16:19 - The survey feedback process for organizational development and change
- THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Obstacles and gaps between the current status quo and the desired situations may or may not be...
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- 2007-11-13 22:16:19 - Why your company needs an e-mail policy
- Everyone at the office thought that using the company e-mail system to share jokes and funny stories was great fun. That is, until one offended employee decided to sue his employer for having helped to create a hostile work environment.Employee access to E-mail and the Internet can help to streamline communication among employees, and between employees and customers. But, just like conversa...
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- 2007-11-13 22:16:19 - The art of motivation and need fulfillment
- Industrial/clinical psychology and applied psychiatry have made tremendous strides in understanding human behavior. New discoveries and applications toward understanding human behavior are being announced with increasing frequency in these inexact sciences. Still, it is possible to become reasonably proficient in the art of motivating others. While this skill is indeed complex, the average supervi...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines:choosing an effective employee recognition program
- This article relates to the Recognition competency, commonly evaluated in employee satisfaction surveys. It tells the story of how one company found the right recognition program by paying attention to employee feedback. This competency also explores what type of behavior is appreciated and rewarded within your organization. Studies show that employees who receive regular recognition and praise ar...
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- 2007-11-13 22:16:19 - Towards intercultural understanding
- An individual's ability to forge effective relationships across cultures is influenced by a very personal and highly complex mixture of emotional and cognitive processes. Anyone contemplating an overseas posting feels apprehensive about stepping into the unknown. The mere knowledge that we are leaving our own cultural comfort zone can trigger all sorts of subconscious defensive tactics that can ma...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: a new managers tale
- This article relates to the Manager/Supervisor competency, commonly evaluated in employee satisfaction surveys. This competency evaluates an employee's feelings regarding their direct manager or supervisor. The manager/supervisor competency covers topics like clarity of goals, manager support, coaching and feedback, and regular reviews of performance. The old adage that "people leave their manager...
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- 2007-11-13 22:16:19 - Coaching employees in the workplace
- After a full week of training, you are still a little nervous about your new job. All of the information you need to digest, the new environment you are adjusting to, and the new faces you will be getting acquainted with is just a bit overwhelming.Meeting the expectations of a new job and being the new face among an established network of co-workers is an uncomfortable position for everyone...
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- 2007-11-13 22:16:19 - How to manage your people well: tips for managers of training
- As a training manager, there are two important aspects to managing your people well: hiring, supervising, and motivating (managing with your people) and building up corporate support for your department (managing for your people). Unfortunately, training is not well understood by some executives, and its benefits can be hard to assess. Even a good training manager's department risks cuts by cost-c...
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- 2007-11-13 22:16:19 - The ins and outs of internal and external relations
- INTERNAL PUBLIC RELATIONS: Never overlook an opportunity to do internal public relations about your department and its offerings. A training department must, first and foremost, be visible in the organization it serves. Larry Lottier, Manager, Education of Dana Corporation publishes a training department course catalog with faculty, course listings and course descriptions to publicize his departme...
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- 2007-11-13 22:16:19 - Training managers and new trainers
- Training managers use many of the same interpersonal and analytical skills that other types of departments use. In particular, they need to be good communicators, and highly skillful in interpersonal relations. They need to delegate effectively, support their staff emotionally, give accurate and timely feedback, and set departmental goals that are consistent with organizational goals. Barbara L. T...
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- 2007-11-13 22:16:19 - Keeping team meetings vibrant
- Meetings can be the life-blood of an organisation or the death.It all depends how you approach them.People need to communicate ? that's a fact, and it's not enough to do it over computers. At some point a face-to-face is needed to ensure full understanding on key items, and there's a bonding and rapport between colleagues that is often taken for granted.But for something so im...
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- 2007-11-13 22:16:19 - Medical malpractice: three myths that cost your hospital millions
- What's the use?Nothing you do will hold down the cost of medical malpractice. It feels that way sometimes, doesn't it?Unfortunately, for many risk managers, that's not too far off the mark. What they're doing isn't working.We can point to other industries, greedy lawyers, insurance companies trying to make up for losses in the stock market. But there's trouble within medical p...
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- 2007-11-13 22:16:19 - Retaining an expert -- what every business owner needs to know
- As an entrepreneur, hiring an expert can be one of the most efficient ways to turbo-charge your business. However, thousands of consultants flood the Information Highway, and each one promises to positively impact your bottom line. How do you know which expert has the right combination of smarts, skills, experience and personality to move your company in the right direction?It's no small fe...
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- 2007-11-13 22:16:19 - Take this into consideration before you write your mission statement
- What principles should a company keep in mind when developing a mission statement? Appropriate criteria must be chosen for defining the business. There are several alternatives for defining one's services: by the products one produces, by unique resources that the company possesses, by a particular strength that the company has, by unique financial measures, or by needs that are met. Anyone who ha...
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- 2007-11-13 22:16:19 - How to use an hr consultant
- Bringing an HR consultant into your organisation can often be the only way to get a particular objective achieved. It may be a project that needs to be delivered such as a recruitment campaign, a compensation & benefits review or the implementation of an HR information system. Another possibility may be the need to cover a maternity leave post. Whatever the company requirement, whether it be linke...
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- 2007-11-13 22:16:19 - Motor vehicle policy and your employee risks
- It is becoming more common for employers to require employees to use their personnel motor vehicles for business use. Reimbursement for business use is commonly by way of a kilometre/mileage allowance or a general motor vehicle allowance for the year.Did you know that you can be found vicariously liable for the acts and omissions of your employees driving while driving a motor vehicle for w...
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- 2007-11-13 22:16:19 - Five principles of effective communication
- The problem with communication is the illusion that it has occurred. George Bernard ShawI'm sure this has happened to you: a colleague has just done the exact opposite of what you wanted him to do. How can that be, you ask yourself. I told him exactly what I wanted. Yes, maybe you told him but did you check that he was listening, that he understood, that he agreed and that he would carry ou...
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- 2007-11-13 22:16:19 - Rapid culture change is possible
- Purpose: Show how immersion leadership training makes strategic initiative success possible.Adults learn through experience. We learn behaviors through experience. This is the flagpole fact of the educational world. This flag is visible for everyone to see, and it's where educators know they need to be whether they are training hard or soft skills. Deborah Solomon Reid of Tuck School...
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- 2007-11-13 22:16:19 - Focus and shoot
- One of my earliest childhood memories is watching Lew Alcindor (Kareem Abdul-Jabbar) win his third Most Outstanding Player award while leading UCLA to its third straight NCAA title in 1969. Of course, March Madness? is now ingrained in our sports psyche. From the unveiling of the brackets in mid-March, to the playing of "One Shining Moment" celebrating a new national champion, the NCAA D...
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- 2007-11-13 22:16:19 - Summertime blues
- It's hard to believe the year will be half over in just a few weeks. All the planning you did is either turning out great, coming along slowly but surely or hasn't really gotten off the ground because other issues keep getting in the way.With so many things to distract you from your small business this time of year ? like outdoor activities, yard work, vacations and the kids being home from...
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- 2007-11-13 22:16:19 - Managing dickheads
- "We are so different and individualistic that we can't work together." Subroto Bag chi, a senior executive in wipro technologies and Indian Technology MNC, said to his chairman in a straight talk. But Premji, the chairman, simple reply to the statement was, "That's because we should work together."High performers are very erratic, individualistic, and egoistic in nature....
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- 2007-11-13 22:16:19 - The ?better product? fallacy
- Another fallacy ingrained in the minds of most marketing managers is the belief that the better product will win the marketing battle.Behind the thinking of many marketing managers is the thought that "truth will out."In other words, if you have the "facts" on your side, it's only necessary to find a good advertising agency who can communicate those facts to the p...
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- 2007-11-13 22:16:19 - The ?better people? fallacy
- It's easy enough to convince your own staff that better people will prevail, even against the odds. It's what they want to hear. And surely in a marketing war quality is a factor as well as quantity.It is, but superiority of force is such an overwhelming advantage that it overcomes most quality differences.We have no doubt that the poorest team in the National Football League could c...
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- 2007-11-13 22:16:19 - Your company without training - any questions?
- Okay, be honest!Are you guilty of sticking in a few boring videos and calling it training?Do you send in your department heads to deliver a few, rushed, canned presentations and call it orientation?Are you then surprised when your new employees don't live up to your expectations, and your employee turnover numbers keep rising?What if you took the time and money that you...
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- 2007-11-13 22:16:19 - Have you fixed the broken window?
- Left alone it doesn't take long for a building with a single broken window to rapidly become a building with many broken windows. Fixing problems when they are small will prevent them from developing into larger problems.The same is true when considering the level of employee satisfaction Dissatisfaction spreads like wildfire and in a surprisingly short period of time you've got morale prob...
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- 2007-11-13 22:16:19 - Is your employee newsletter management propaganda?
- It should not be. If it is an effective newsletter, it will serve the needs of readers (employees) as much as it serves the needs of the publisher (management).Let me explain how to ensure it serves employees as well as management, by reviewing four key points I make in A Manager's Guide to Newsletters: Communicating for Results.Objectives and reader responses:First, state you...
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- 2007-11-13 22:16:19 - Group decision making : are the decisions really made by the group?
- GROUP DECISION-MAKING: Many managers feel they are well-versed in areas of group effort, such as problem-solving, goal-setting, and action planning. Frequently, however, the implementation of such techniques never seem to get beyond the initial stage. Often, this is because managers can not quite seem to understand that brainstorming or group decision-making requires comprehensive utilization of v...
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