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- 2007-11-13 22:16:19 - How to reject a job applicant
- A Nightmare That Really HappenedOver 10 years ago, when I worked as a manager at a major corporation, I received a call from a headhunter about a magnificent job opening. It sounded like the perfect job for me. So, I went and was interviewed by the vice-president I would report to, if hired. He told me I was one of two finalists for the position.A week later, I got on an elevator wit...
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- 2007-11-13 22:16:19 - Interviewing applicants can be hazardous to your wealth
- 1st Fact: Interviewing applicants is the most common way companies decide whom to hire.2nd Fact: Research proves most interviewers do lousy at predicting if an applicant will succeed ? or flop ? if hired.3rd Fact: Research shows that customized pre-employment tests do great at predicting if an applicant may succeed or fail on-the-job.4th Fact: Since you must interview applican...
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- 2007-11-13 22:16:19 - Issue management methodology for tracking project issues
- 1. What is an Issue?An issue is an incident, circumstance, problem or inquiry that affects or potentially affects the timely delivery of the project, product or service, it may also impact the quality of deliverables and the cost of production.Some projects are ongoing and the definition of an issue is a little different. A help desk defines an issue as a request for help ...
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- 2007-11-13 22:16:19 - Is your management style assisting or hurting your business?
- Many times business owners can have significant differences in management styles that can deter the growth of both the employees and the business.Employees can have differing needs that require differing methods of management as well. Problems arise when the management style of a business owner does not match the needs of the employees.There are two basic management styles that are a...
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- 2007-11-13 22:16:19 - People - you cant make them what theyre not
- Many business people and managers are spending too much time trying to change the underperforming people who work for them. They seem to believe that if they train people - tell them what to do or even threaten them with the sack - then the performance level will go up.The successful manager concentrates on developing the strengths of his team members - not trying to correct their weaknesse...
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- 2007-11-13 22:16:19 - Rapport - how to build it with your team
- I've often heard managers say - "My door is always open, come and talk to me anytime."You have to accept the fact that your team won't always do that. They might not want to bother you or they may feel that they should know the answers to their questions and they'll look stupid if they ask. And how many times have they approached you and you've been on the phone or "too busy?" It's your job...
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- 2007-11-13 22:16:19 - Employees - treat them the way they expect to be treated
- When you have to deal with one of your team who's complaining to you, rather than allowing your negative programmes to take over, get your thinking part in gear and try to see the situation the way they see it. You don't necessarily have to agree with them but perhaps you can empathise with their point of view.The successful manager thinks about the people they have to deal with, is sensiti...
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- 2007-11-13 22:16:19 - Managing creativity - an oxymoron! not
- Interrogated on a beach in Barbados by friends insistent that there was little validity to my speciality, I have felt compelled to answer the most common objections in the field of Managing Creativity and Innovation.a) Managing Creativity and Innovation is an oxymoron!When ideas are required, leaders tend to herd people into a room with a flip chart and conduct (usually an ineffectiv...
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- 2007-11-13 22:16:19 - Negative self-talk is too expensive
- I'm always fascinated by the people who lift huge weights, particularly in competitions like the Olympic Games. There are events for men and women and they get up on stage to lift a bar with huge weights attached. I often wonder what sort of things they're saying to themselves as they pace up and down, rubbing their hands with resin powder and taking huge breaths.What if they were saying - ...
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- 2007-11-13 22:16:19 - Resistance - how to handle it
- Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objections is one of the biggest challenges faced by business people; so let's consider why we get resistance and how we can handle it. I'm going to talk about customer contacts but the same rules apply wheth...
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- 2007-11-13 22:16:19 - Performance expectations - 5 tips and 5 questions
- People want to understand their role - they want to do well! So by being clear, really clear about what it expected of them, makes a big, big difference! And that improves performance as well as saving you time chasing others around to deliver what you want.5 TipsBe Clear - your people need to know what they are doing, both in terms of actions and the standards ...
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- 2007-11-13 22:16:19 - Improving your inter-company communications at no cost
- It's all very well having a flashy (and expensive) advertising campaign, backed up by a wealth of positive PR, but if your staff are not all pulling in the same direction this could be the biggest leak in your plan.Want a more in-depth guide to internal and customer communications, plus a CD-ROM with software with advice, additional content and links to helpful sites?Buy 'Marketing y...
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- 2007-11-13 22:16:19 - Delegate, dont abdicate
- One of the key skills for the leaders of growing businesses is to 'get' the distinction between delegation and abdication.Many managers and business leaders fall into one of two extreme categories:They delegate too little and try to do it all themselves or they give too much away, abdicating both their responsibilities and the prerogatives of power.As thei...
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- 2007-11-13 22:16:19 - One thing you cant hide
- One of the most important of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. These managers took the time to ask them questions about their lives, and to listen patiently while they talked about the dilemmas and problems and situations in their families. The more that the employees felt that t...
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- 2007-11-13 22:16:19 - Culture management and creativity
- Many concepts in the fields of managing creativity are very much applicable to culture management in general. The same concepts that foster creativity and innovation also maximise human capital potential, increase productivity, reduce costs and maintain competitive advantage etc. Some of the many commonalities between culture and creativity management follow.a) A culture of psychological sa...
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- 2007-11-13 22:16:19 - Get more impact from your annual conference
- How can you get more attention for your conference and your association? Use some of these Power Marketing? tips and ideas. It won't cost much. It just takes a creative approach. The payoff can be huge. First, see everything as a marketing opportunity. Second, enlighten all staff and every member to realize their responsibility in marketing the association. Third, read "Secrets of Power Marketing"...
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- 2007-11-13 22:16:19 - Telephone techniques: boost your productivity with effective phoning
- One of the things that most impacts people's productivity is not being able to focus on completing one task at a time ? we are so overloaded with tasks and interruptions that it requires great discipline to avoid spending the entire day responding to other people's agendas. Telephone calls, both making and receiving them, are one of the greatest disruptions to the flow of the day and to our abilit...
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- 2007-11-13 22:16:19 - Benefits of virtual assistance
- A virtual assistant is an individual who provides business services to other professionals. They're considered virtual because they perform their services from a remote location. Communications with their clients take place through telephone, fax, email, and snail mail. As a business owner, you can save time, money, and energy by hiring a virtual assistant. Best of all, you'll have more time to do...
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- 2007-11-13 22:16:19 - Necessary tasks you may want to delegate
- As a business owner, time is of the essence. Running a business is demanding. You are either performing the day-to-day administrative work or you're working in your business, attending to your customers or clients. What is the best use of your time? The answer is simple. Your time should be spent doing what you do best. The day-to-day administrative tasks can be delegated. It's so much easier to r...
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- 2007-11-13 22:16:19 - Good idea generation ? a process
- It seems incongruous that good idea generation can be a process or that a process may lead to insight. However, if you examine the behaviour of people who regularly generate good ideas ? such as creatives in advertising - you will find that common patterns of behaviour do emerge and it is possible to make insight more likely.Below are just some elements of the good idea generation process:...
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- 2007-11-13 22:16:19 - Spinning gold from straw: low-cost employee retention and motivation tools in a changing economy
- New York, NY, February 25, 2005 ? Employee retention and motivation?why should employers care? A storm is brewing. National productivity was up 3.9% in the second quarter and 1.9% in the third quarter of 2004. At the same time, the unemployment rate was up 5.5% in October 2004."Productivity is up, but fewer people are doing more," said Jennifer Loftus, SPHR, CCP, CBP, GRP, and Nat...
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- 2007-11-13 22:16:19 - Uncommon common sense ? know what is the most important thing in your business
- Over 3 of my meetings with 3 business owners last week, what really shocked me was how uncommon common sense was. 2 out of 3 I spoke to do not know what is the most important thing in their business. They keep on trying on other things that are not important. As we know, every business has ONE most important thing in their particular industry. You need to do well in your most important thing and t...
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- 2007-11-13 22:16:19 - The professor makes a minus power move
- If you think the power move has costs, consider the alternative. We are talking -- four friends -- bringing one another up to date on our personal and professional lives.David is department chair at the university; he is depressed. "Bummed out," he says. "I find myself withdrawing, caring less and less about the department, the school."We are stunned; just a month...
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- 2007-11-13 22:16:19 - Close the performance gap
- One of the most difficult and emotionally draining situations you face as business owners or executives is employees not meeting your expectations. How can you handle it if they are not keeping up their end of the employee contract?Begin by taking a look at your team. Do you have the right people? Before you hire someone, think about the culture of your company, the team that you already ha...
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- 2007-11-13 22:16:19 - Creative writing - business principles produce more quality work, faster
- Maximization methodologies have long been used in business to produce quantities of quality ideas, faster. Creative writers who want to rapidly produce quantities of quality work should apply these same principles.a) Waiting for inspiration creates less output than forcing inspiration.Simply engaging in the task generates ideas. By defining the work process, the author can frame the ...
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- 2007-11-13 22:16:19 - The do?s and don?ts of giving feedback
- Being able to give effective feedback is not just a good skill to possess in business, it is a great life skill to have. Because when you are masterful at giving feedback, not only can you help your employees to sustain continuously improving performance, you can also improve the performance of the baseball team you coach, the cleaning lady at home, or the performance of your own children on compl...
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- 2007-11-13 22:16:19 - 11 strategies on how to work in an open plan environment
- Many work environments now are open plan, with only a few senior managers having offices of their own. This style of work can have great benefits for team building ? fostering cooperation and collaboration and can be wonderful for developing the social aspects of teams, but on the flipside, it can drive some people crazy and be damaging to productivity. Most open plan offices require large numbers...
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- 2007-11-13 22:16:19 - Developing your mission
- "The best Leader is one who knows how to pick good people to do what he or she wants done and self-restraint enough to keep from meddling with them while they do it." - Heidi Richards -Mission statements describe the purpose of an organization or a sub-group of it. It is a general description of what it is that the team is there to do. It grows out of the Vision. It describes the organizati...
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- 2007-11-13 22:16:19 - Employees commit corporate fraud
- Imagine the following scenario; Ten years ago you decided to quit your job and start your own company. For ten years you worked hard, made sacrifices, and it paid off in the end. One of your first employees, a loyal, hard working employee has been by your side the whole way.Things were going great. Until about eight months ago.All of a sudden, clients whom you had worked for for year...
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- 2007-11-13 22:16:19 - Setting clearer performance expectations
- The annual performance review.Stating this phrase guarantees some reaction for anyone who has ever had one, or had to give one as a supervisor or manager. In my experience in working with organizations, that reaction is seldom positive.The concept behind the performance review or evaluation is a good one. It is a chance for someone to discuss their accomplishments, get feedback on th...
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