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- 2007-11-13 22:16:19 - Employee discipline: how to nip problems in the bud
- Are you uncomfortable with delivering disciplinary action, even involving employees you know deserve it? You're not alone. Disciplinary action is one of the least favored tasks a supervisor must occasionally perform.Disciplining employees is so dreaded by so many supervisors that many look the other way when trouble develops, perhaps in the hope that the matter will correct itself. But most...
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- 2007-11-13 22:16:19 - Morale boosters: feed the troops first
- When economic conditions turn tough or when the heavy work load seems never-ending, leaders tend to forget the "basics"?building commitment beyond the paycheck. It's the small things everyday that can bring down morale and it's the small things everyday that can raise performance. A holiday party or picnic once or twice a year probably won't do it. Rather, it's a leader's sincere recogni...
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- 2007-11-13 22:16:19 - Smart staffing: replacing a key manager
- Have you been in this situation? One of your top managers left suddenly and you're under the gun to replace her quickly. So you promoted her assistant. That was a disaster. You now need to replace him but want to do it right this time and avoid another costly mistake.This is an example of the hundreds of 'management staffing gone wrong' disasters that I've witnessed in working with many com...
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- 2007-11-13 22:16:19 - Test your hiring iq
- The purpose of any selection process is to discriminate (albeit fairly) among job candidates. Your goal is to select the right people, with the right skills, at the right time for the right position. Have you hired anyone recently? If so, how well did you do? How many of these ten questions can you answer 'yes' to? Did YOU: Avoid hiring in a hurry just to get a body on board K...
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- 2007-11-13 22:16:19 - Catch your staff doing something right
- A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I've ever heard.You can't manage people from inside your office. You have to be out and about, talking to your staff and co-workers, and seeing and hearing what's going on out there. It's called "Management By Walking Around", or MBWA.Technology has been a huge ...
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- 2007-11-13 22:16:19 - Manage communication to add value
- Management guru Tom Peters says white collar workers and managers in functional departments need to protect their futures.They have to learn "the difference between doing totally acceptable work and creating very new value...." he notes, in an Industry Week article. In other words, people in departments like Human Resources and Finance need to become entrepreneurial.With that in mind...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: coworkers collaborate to complete successful initiative
- This short story, Coworkers Collaborate to Complete Successful Initiative, is part of AlphaMeasure's compilation, Tales From the Corporate Frontlines. It illustrates how important cooperation, collaboration, and communication are to achieving the common goals of a successful organization.Anonymous SubmissionThe company where I work specializes in resolving customer service iss...
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- 2007-11-13 22:16:19 - What is six sigma?
- Six Sigma is a highly disciplined process focused on satisfying customers by delivering nearly perfect products and services. In today's competitive market, consistently maintaining satisfied customers is essential to growth and success. Major corporations such as GE, Motorola, Honeywell and Ford, have demonstrated significant savings and increased profits by implementing Six Sigma processes in th...
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- 2007-11-13 22:16:19 - Middle-aged managers, the forgotten digital divide
- The digital divide is defined by the role computers play within widening social gaps in our society, as the condition of one group having an advantage over another group in regard to computers, technology skills and Internet access.This is usually thought of as being a divide between the white middle class and minority communities; but there is another often overlooked class of nonusers, th...
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- 2007-11-13 22:16:19 - Managing employees is a little like herding cats
- Q: I started my small business about a year ago and it's grown steadily. I like having my own business, but I'm having a tough time managing people. I have 5 employees now and it seems like I spend half my time making sure they are doing what they're supposed to be doing and the other half of my time doing things they didn't get done. Things were much easier when I was a one man shop. Any suggesti...
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- 2007-11-13 22:16:19 - Creating your own business upturn - powering business development
- We all see it . . . business markets are trying hard but continue to be flat, easily scared, and "frozen in the headlights," - - - primarily maintaining, and definitely not building. Workforce attitudes suffer from a steady flow of negative global and economic events, career disappointments, and the constant threat of being laid off. Customers are struggling to identify their path forward, which i...
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- 2007-11-13 22:16:19 - Selecting a collection agency
- If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much time and energy to collect money that is rightfully due to you. Giving this task to a collection agency will help you:Concentrate on your core business rather than on non-core tasks like debt recovery. Increase your debt collection and reduce bad debt....
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- 2007-11-13 22:16:19 - What is data visualization?
- Data Visualization is InteractiveHave you ever booked your flight plans online and noticed that you can now not only view seat availability but also choose your own seat? Maybe you have notice that when you want to look up information online on another country, you may find a website where all you have to do to get political, economical, geographical, and other information is drag your mous...
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- 2007-11-13 22:16:19 - Overcoming the document tracking challenge
- "Where did it go? It was here yesterday. Wait. Here it is. But it looks a lot like the draft I just sent my team members yesterday. I don't remember when this change was made. Who made this change? Why is document tracking so difficult?"We have all seen it before. Desk space is being invaded by papers and drafts of rather important information that is in a rather unidentifiable or...
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- 2007-11-13 22:16:19 - Communicating in chaotic environments
- How do you, or would you, communicate in a chaotic environment?That question was put to me by a reader who works in big, frantically-paced telecommunications company. Many projects operate at the same time, and many connections exist among the project teams.In this environment, teams work independently, but at the same time depend on each other for critical information. Without that ...
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- 2007-11-13 22:16:19 - Project management - preventing project slips
- Can Project Managers prevent projects from slipping?Ask a techie to come up with a schedule for a specific list of activities, and more often than not, he/she will present a fairly accurate estimate. Some activities might be underestimated, others overestimated, but overall, the plan will be fairly accurate.However, something happens to these estimates between the time the techie wri...
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- 2007-11-13 22:16:19 - Presenteeism: the hidden costs of business
- (prez.un.TEE.iz.um) nPresenteeism, a relatively unknown concept, is the complement of Absenteeism. It is defined as the measure of lost productivity cost due to employees actually showing up for work, but not being fully engaged and productive mainly because of personal health and life issue distractions. Currently, Presenteeism is estimated to be up to 7 ½ times more cos...
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- 2007-11-13 22:16:19 - Communicating with offsite workers
- How do you, or would you, communicate with employees who work offsite?Perhaps you have telecommuters reporting to you, or sales reps who work out of offices in other cities. How do you communicate with them?Let's start with the strategic issues: what do you want to accomplish by communicating with them? And, why would they want to communicate with you?Strategic means you'll pr...
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- 2007-11-13 22:16:19 - Do you need a personal assistant?
- It's great to be multi-skilled?be able to type your own correspondence, do your bookkeeping, answer all phone calls, prepare your PowerPoint presentations, organise your own travel, seminars, pick up and send your mail, pack orders, do your own marketing, do all the photocopying, ring your clients and prospects. However it may not leave you with enough time to focus on what really matters.W...
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- 2007-11-13 22:16:19 - 5 ways to work more effectively with your administrative assistant
- Stop hiring new administrative support staff. And learn how to retain your existing administrative staff.Are you a manager, director or other senior-level personnel who wants to work more effectively with your administrative support professional? Did you know that partnering with your administrative assistants and executive assistants can actually help you to meet your professional goals at...
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- 2007-11-13 22:16:19 - Balancing power in outsource contract agreements
- The practice of outsourcing business processes has long been subject to the discussion how best to ensure optimal benefits for both parties involved in the outsource agreement.In conventional outsource agreements conflict often arises between the objective to minimize cost and the necessity to continually develop the service. This leads to unsatisfactory results for both parties. However, c...
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- 2007-11-13 22:16:19 - Prepare a winning cv
- There is every chance that elements of this article may not be appropriate for everyone in every situation ? and that's precisely the point! Every situation is different. No two projects are the same. No two Curriculum Development Specialist roles are necessarily identical, but for name. Context, duration, region, sub-sector and many other factors are likely to create requirements that are unique,...
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- 2007-11-13 22:16:19 - Why outsourcing could be the best thing you do for your business
- While it's probably not true to say that the traditional 9-5 job is on its way out, it IS true that more and more businesses these days are starting to see the value of outsourcing the jobs they can't cover themselves. Things like copywriting, PR, programming ? even secretarial and admin support - are being outsourced to freelancers working from home or running their own business. But why?W...
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- 2007-11-13 22:16:19 - Six sigma training 101 ? better management basics
- What is Six Sigma?Six Sigma is a quality management program that is designed to achieve a "six sigma" level of quality for products. In the mid 1980s, Motorola pioneered Six Sigma and it has since been adopted by many other companies and manufacturers. Service companies also implement Six Sigma strategies to improve customer service and relations. The idea behind Six Sigma is that...
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- 2007-11-13 22:16:19 - What every manager should know about how to conduct successful meetings
- Do you announce a meeting and find either no one shows up on time, they come with their own agenda, or the meeting goes on and on? If this is true in your case, then worry no more.Here are six steps to help you develop successful meetings:1. Establish a realistic and specific objective. Ask yourself, "What do I want to accomplish?" or "Why am I calling people together at this ...
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- 2007-11-13 22:16:19 - What every hr manager should know about hiring productive employees
- The characteristics of job applicants have a strong influence on whether or not they get hired. Their characteristics also indicate the level of their productivity. If you are about to hire employees, consider the characteristics listed below in checklist form. The candidates who possess them are probably the ones who will be readily accepted by your staff. This acceptance plays an important role ...
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- 2007-11-13 22:16:19 - What every manager should know about how to overcome boredom
- Do you find yourself easily becoming bored or tired at work for no apparent reason? If that's the case, then pay close attention. Research has shown that fatigue and a worn-out feeling are often caused by unproductive mental attitudes. If this describes your case, read on to learn six ways you can overcome boredom.* 1. Actively listen to everyone you meet: When you're interested in p...
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- 2007-11-13 22:16:19 - What every manager should know about how to maximize the two people inside
- Every one of us, in reality, has two people inside: The person we are today and the person we can become tomorrow and in the future.We go to work every day, are never late or absent, earn a promotion; and receive occasional raises. We and our work are far above satisfactory. That makes us the person who is well liked by our employer, our family, and ourselves.But there is also anothe...
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- 2007-11-13 22:16:19 - What every manager should know about how to become an effective executive
- In his book, The Effective Executive, Peter Drucker pointed out that the effective executive is the person who focuses on making a contribution.This focus on the making of a contribution is the key. And the key to effectiveness comes in three areas:1. in a person's work, its content, its level, its standards, and its impacts;2. in his relationships with others, his supe...
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- 2007-11-13 22:16:19 - What every manager should know about how to conduct successful training activities
- Whether you are training preschoolers in the classroom or executives in the board room, here are 15 premises you might want to keep in mind the next time you're designing training activities.1. Everybody has the capacity to learn.2. Everybody learns at his own pace.3. The trainee learns only when he is ready and is motivated.4. Training must, therefore, get the trainee ...
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