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- 2007-11-13 22:16:19 - Managing your expectations
- I sit on the board of an organization and at the last meeting found myself speaking with another board member named Standolyn Robertson. Standolyn is also a business owner and our conversation was about managing expectations ? both ours and our clients. She said something that is very true--'It is about using our knowledge and expertise to foresee and side-step roadblocks, revise unrealistic timel...
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- 2007-11-13 22:16:19 - Think time... its now or never
- I recently read an article published in the June, 2005 issue of Fast Co. magazine. Linda Tischler wrote an essay entitled "Death to the Cubicle!" In it, she says 'Collaboration is great, but sometimes I'd kill for a door.'With the advent of open offices and shared arenas for team communication, the issue of privacy and focus in an employee's workspace has become more than just pri...
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- 2007-11-13 22:16:19 - The compliance officers killer application
- It used to be that only the largest multi-nationals needed a Compliance Officer. Today most practices, regardless of size, would be wise to charge someone within their organisation with the responsibility of keeping abreast and managing the compliance process.Take as an example European employment law that has been introduced over the last few years that has changed the face of European bu...
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- 2007-11-13 22:16:19 - Create your dashboard for success
- Driving down the road our eyes frequently scan the vital instruments on the dashboard that monitor speed, fuel level, coolant temperature, and oil pressure. The modern vehicle also has many more devices that constantly monitor various systems for fuel mixture, exhaust gasses, timing adjustment and others. If there is something amiss, sensors trigger the "check-engine" light. As long as t...
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- 2007-11-13 22:16:19 - Ceos are great, top ceos are greater
- People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This may be considered a dilemma because CEOs are expected to be almost supernatural, and asking for assistance in what is supposed to be their core competence...
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- 2007-11-13 22:16:19 - Behavioral interview questions you can use monday morning
- If past behavior is the best way to determine future behavior then behavioral interviewing is a requirement for anyone serious about hiring top talent. This skill isn't something that should be taken lightly, but everyone's got to start somewhere. Keep in mind that you're looking for specific examples rather than vague descriptions. A good communicator can dance around the question and sound very ...
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- 2007-11-13 22:16:19 - Ojt - on the job training
- IntroductionManagers have two powerful ways of improving the performance and productivity of their subordinates, which are counseling and on the job training.Counseling is the process of helping a subordinate define and resolve personal problems that effect performance or in order to develop a good attitude to work.On the job training is the process of explaining, demon...
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- 2007-11-13 22:16:19 - Lawyers with 2 hands and everything else
- I heard this back a few years ago. The boss yelled, "Get me a good lawyer but not the one with two hands!""Huh?" secretary was puzzled.Boss continued "...I mean don't give me a lawyer that says 'on one hand, we should do....and this. On the other hand..we do..'".It is not difficult to fathom what's good professional service (and bad service of course). Just switch roles....
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- 2007-11-13 22:16:19 - Squeezing the blood out of that old turnip
- I suspect all of you out there have someone that you rely on for insight and perspective ? that wise old mentor that seems to have an unlimited depth of experience to draw from in helping you navigate life's little challenges. You know, those little parables and anecdotal tales that always relate perfectly that very problem you're trying to solve. Today, I go to that well of experience in respondi...
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- 2007-11-13 22:16:19 - The rise of corporate chair massages
- Employers have rapidly begun to understand the importance of stress relief in the workplace. Stress free employees have a higher retention rate and higher rates of productivity. It is no wonder, given these facts, that many corporations have been encouraging chair massages in the workplace.Corporate chair massages involve the visit of a licensed massage therapist for on-site massage session...
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- 2007-11-13 22:16:19 - Why employees are the best source of cost-cutting ideas
- Cost cutting has become a necessary and important reality in the modern corporate world. Yet many executives do not realize that their people are actually the best source of cost reduction ideas.There are several reasons for this.For starters a highly motivated workforce that understands the bottom-line and its significance to the future of a business and by extension their own futur...
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- 2007-11-13 22:16:19 - Compensation and six sigma black belts
- One of the more ambiguous elements of a Six Sigma project is the level and type of compensation the organization should give to its Six Sigma leaders and team members. On the one hand, setting compensation is not an integral part of any stage of a Six Sigma project; on the other hand, compensation is an important instrument to build loyalty and a sense of accomplishment that is a crucial element t...
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- 2007-11-13 22:16:19 - Problem-solving success tip: dont leave your key stakeholders guessing
- Communicate! Don't leave you key stakeholders guessing.We are generally not very good about keeping others informed about the progress we're making, especially if there isn't much. You're more likely to get support and understanding if you get the word out honestly about what is and isn't happening. As you start your problem-solving project, establish a communication plan and follow ...
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- 2007-11-13 22:16:19 - Four ways to make the case for outsourcing
- How do you convert outsourcing leads into clients? You may need to make the case for outsourcing."Businesses today are kicking into survival mode," says Bill Allison, managing director for the Pacific Southwest Management Solutions & Services Group at Deloitte & Touche. "With a sluggish economy and increased competition, shrewd executives turn to outsourcing as the most cost-effective strat...
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- 2007-11-13 22:16:19 - I am not a number - why too many change projects fail
- Many of you will recognise this quote from the 1960s TV show, "The Prisoner". Patrick McGoohan used the phrase to describe his frustration at not being treated as an individual, and being kept in the dark about what his superiors were up to in a very confusing environment. This experience is not dissimilar to what employees face in most change projects.A cog in the machine...
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- 2007-11-13 22:16:19 - Don?t forget where you came from - why the past is important in implementing business change
- Much of the literature and advice on implementing business change focuses on knowing where you are going and making sure that you understand and communicate a consistent vision of the future. Indeed, I have looked at the importance of this in an earlier article in this series. This month's article, however, looks at the past and its often under-estimated importance in implementing change....
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- 2007-11-13 22:16:19 - Before you head off, make sure you know where you are going - the importance of clear objectives.
- The title of this article sounds like simple advice, but so often we undertake activities and projects without really understanding how they are going to help us to achieve our aims. I have outlined below some of the causes of this cavalier (and costly) approach to business improvement along with how we might approach things differently.The latest thing!In business we are ofte...
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- 2007-11-13 22:16:19 - How to set up a conference call
- The methods in which you set up a conference call vary between the different services you use, and what type of conference calling you are using. There are three main types of conference calls, all with different methods of set up.The most common conference call is reservationless conference calls. There is not much to set up with this type of call. You simply get a number and access code, ...
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- 2007-11-13 22:16:19 - The death spiral
- Sometimes things just happen. Maybe we lose focus and take our eyes off the ball. Maybe we don't recognize the signs. Sometimes it happens quickly due to a loss of a major customer or loss of a major product line. Sometimes it is a slow, gradual process. Market share seems to evaporate; gross margin exhibits an extended period of decline. Morale suffers, employee turnover increases, net profit dec...
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- 2007-11-13 22:16:19 - Management coaching to improve relationships with work associates
- As a recent employee to your job, you are becoming familiar with the work environment and your work associates. You have met the boss on two occasions; your interview and one time when he or she demanded that you finish a client's report. Your boss's unapproachable nature makes you feel uneasy if not a bit fearful.As the boss, you don't have a clue that your workers are intimidated by you. ...
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- 2007-11-13 22:16:19 - Performance appraisal - ten stupid things managers do to screw it up
- Performance appraisals aren't fun. But a lot of the time they are agonizing because managers do really dumb things, ending up destroying a process that is important to everyone (or should be). Appraisals are always going to be a little bit stressful for everyone, but these errors guarantee that the point of appraisals -- improving performance, is lost in the shuffle.Stupid Thing #1: Spen...
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- 2007-11-13 22:16:19 - New job, new culture: do you fit in?
- It seemed like a good decision at the time. A 10-percent raise, an easier commute and a chance to move up the corporate ladder.Now, six weeks into the new job you know in your gut and sleepless nights that maybe, just maybe, you've made the biggest mistake of your career. Your new company is a 180-degree change from your former one.Are you finding any of the following? Your new compa...
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- 2007-11-13 22:16:19 - Improve operations by restructuring
- Transitioning from Vertical Hierarchies to Decentralized / Flatter OrganizationsThe need to restructure for traditional, bureaucratic firms is essential in the fast paced, dynamic business world today. Team-based organizations are largely successful in having all of the people in the firm feel accountable and responsible for the operation and success of the enterprise, not just a few people...
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- 2007-11-13 22:16:19 - Identifying candidates for leadership
- A critical task in the succession planning process of any organization is identifying candidates. Traditionally, candidates have been identified based on past performance. While this seems logical, it is problematic in practice.Past performance always measures success in a lower-level position. What is needed in succession planning is a system to identify potential for success in a future h...
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- 2007-11-13 22:16:19 - Project managment: land the plane stop doing and start succeeding
- We all spend time on planning vacations. If it's not you then it's probably your significant other or travel agent. Think of the time we spend choosing the destination, getting the best airlines fares, the right clothes and the best sightseeing adventures for a great trip. I know for my trip to Hawaii I wanted to make sure that I did not want to miss anything so I talked with people who had been t...
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- 2007-11-13 22:16:19 - Is your business healthy?
- Most business owners I work with want to grow their businesses. I guess this probably applies to most businesses in general. But growth for the sake of growth alone is not always healthy for a business or its people.I've always believed a business should strive to be healthy rather than focus just on growth. Of course, this begs the question, "What make a business healthy?" This q...
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- 2007-11-13 22:16:19 - Lower the bar
- "Nothing great was ever achieved without enthusiasm." Ralph Waldo EmersonI'm so excited. I got a cool new power point template with orange and yellow flames. It's not too much (well, maybe it is), but I don't care. I like it.So I transferred my regular presentation to the new template. I got some mesmerizing slide transitions like Jim Edwards used (spinning boxes and such that the au...
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- 2007-11-13 22:16:19 - Is busyness affecting your business?
- I'm too busy; I'd love to but I'm very busy; I'll get round to that when I'm not so busy.How often have you said any of those phrases? How many times a week do you hear someone else say those phrases? They're very common and busyness seems to have become a way of life for many people.I've just finished writing my first ebook called ...
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- 2007-11-13 22:16:19 - Corporate governance for business owners
- It is clear that good Corporate Governance is in the best interests of shareholders of public companies, but how can it benefit shareholders of private companies and other business owners?Will a good system of corporate governance increase the bottom line?One of the elements of a good system of corporate governance is ensuring that the role, and the boards' expectations, of managemen...
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- 2007-11-13 22:16:19 - Quality improvement is free
- The point of a quality improvement program should not only be to improve a product or the delivery of healthcare but it should also be to save time and money by reducing or eliminating waste or errors. For example, a doctor or nurse practitioner writes a prescription. We wouldn't deliver some of the best quality pills along with a few randomly chosen pills and we wouldn't completely incorrectly fi...
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