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- 2007-11-13 22:16:19 - Muggers in our midst - when rumour and gossip pay you a visit
- 'I heard it on the grapevine' the old song goes. But the grapevine has the potential to cause your business strife, misunderstanding and ruin! In effect the rumour mill and gossip are dangers you cannot ford to ignore. People who indulge in these behaviours are like muggers ? they leave you feeling you have been robbed!Many small business owners and managers are so busy that they fail to ta...
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- 2007-11-13 22:16:19 - Human resources: the misidentified subject
- Interest in the field of human resources has exploded in recent years due to the promises it offers for a better understanding of human beings at work. The term is now as ubiquitous as it has once been obscure. It is taught in schools and universities; it has turned into one of the main functions of a corporation in addition to marketing, finance, and accounting. Yet despite this trend, there are ...
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- 2007-11-13 22:16:19 - How to overcome your fear of firing
- OVERCOMING FEAR OF FIRING "It was obvious that this employee could not relate well to clients. But I could not bring myself to fire him.? and while I wavered, things only got worse for everyone in the department." Having to fire someone is one of the most difficult actions any manager or executive may have to take. It is an action that many manager's find endless excuses to avoid, as did...
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- 2007-11-13 22:16:19 - How to delegate effectively
- ACCOUNTABILITY: Delegation is not complete unless subordinates are held accountable for their work. They should be accountable to only one person-usually their immediate manager-and must understand what criteria will be used in judging their performance. They must also understand that unless the job is done successfully, they will be replaced. Though ultimate accountability cannot be transferred a...
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- 2007-11-13 22:16:19 - Delegate tasks to the right person
- SELECTING THE RIGHT PERSON: To whom should tasks be delegated? Selecting the right subordinate to do the work is an evaluative process, and managers must be able to identify individuals both capable and willing to handle responsibility.DETERMINING EMPLOYEE RESPONSIBILITY: A careful review should be made of past assumptions about personnel. Some employees' capabilities may be overestimated, ...
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- 2007-11-13 22:16:19 - Deciding what to delegate
- DECIDING WHAT TO DELEGATE: Once the benefits of delegation are established and obstacles removed, the next step in the delegation process is to decide what work can and should be delegated. In general, work to be delegated should adhere to the following guidelines: - It can be handled adequately down the line. - All necessary information for decision making is also available down the line. - The w...
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- 2007-11-13 22:16:19 - Delegation obstructions
- OBSTRUCTIONS: 1. Staff deficiencies. Lack of confidence in employees quite understandably leads to a reluctance to delegate. When deficiencies exist, action must be taken to restructure jobs and/or retrain, reassign, or as a last resort terminate employees. 2. Management deficiencies. Intimidation or lack of organization on the manager's part makes effective delegation impossible. In such a case, ...
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- 2007-11-13 22:16:19 - Delegating responsibility
- Too many managers waste both time and energy performing tasks an employee could perform just as well, thereby lowering productivity while raising operating costs. The answer to the problem is easy-delegation. However, many managers still limit their own effectiveness, create imbalances in the organization, waste their department's time and energies, and fail to develop their subordinates by either...
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- 2007-11-13 22:16:19 - Effective meetings: why most meetings are a waste of time
- Whether your company holds one meeting a week or dozens of meetings a day it is essential that this time is used efficiently and effectively. Most meetings are less effective than they could be not because they are poorly managed, but because meeting managers spend all of their time focusing on the one or two hours when people will be gathered around the conference table or video screen. Smart mee...
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- 2007-11-13 22:16:19 - The dripping faucet in every organization
- Each day millions of workers spend 8 hours or more at their respective jobs with many contributing to the dripping faucet within every organization. This faucet much like the leaking kitchen or bathroom faucet's steadily waste drops of a previous resource ? water ? every minute of every day until fixed. Yet, the dripping faucet is considered a minor annoyance until the drips become steadier. Durin...
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- 2007-11-13 22:16:19 - Implementing change
- There are different reactions that individuals experience during time of change. Understanding the emotions of an individual may better help them get through the period of unexpected change. A possible reaction is anger towards person(s) responsible for or involved in the change. One may return to old habits, the familiar comfortable way of doing things, avoiding reality and denying the change. Th...
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- 2007-11-13 22:16:19 - Giving a good appraisal interview
- Although this performance discussion is an opportunity for you to discuss your employee's work during a given period of time, it is also, and importantly, a time for you and your employee to check perceptions and reach mutual understandings and agreements about the purposes and priorities of their jobs. This discussion can positively influence your mutual working relationship. For the performance ...
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- 2007-11-13 22:16:19 - Learn to assert yourself
- Pinpoint your own blocks to assertiveness: fear of disapproval, need to please others, fear of being too masculine or feminine, or the dread of making mistakes.Visualize yourself dealing effectively with a problem situation by considering alternative responses. Do not act hastily or in anger-calm yourself before the confrontation-take a deep breath with eyes closed and concentrate on contro...
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- 2007-11-13 22:16:19 - Across the interview table!
- Job interviews are easier for the interviewer or the interviewee if you plan and prepare and use proper interviewing techniques. On this page are job interview questions and purpose of each interview question, because there is a purpose behind each and everything that we do and similarly there should be a purpose behind each and every question that we ask in interview. Good job interviews processe...
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- 2007-11-13 22:16:19 - Steps in using the critical incident technique
- STEPS IN USING THE CRITICAL INCIDENT TECHNIQUE:1) The incident. Read, review, or assume roles. Begin the investigation of the incident situation.2) Fact-Finding. Collecting the details of the incident occurs in the small group discussions where the participants determine what they know about the situation and what else they need to know before making a decision. They decide what ques...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: an unexpected benefit
- This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that offered a new benefit to its employees, solved the problem of lagging productivity, and boosted morale at the same time. The Compensation and Benefits competency focuses in detail on how your employees feel regarding their compensation and bene...
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- 2007-11-13 22:16:19 - The measurement of manager training
- THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable - and challenging - aspects of a training manager's job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one.Evaluation can help you determine whether what you are offering is successfully meeting existing corporate needs.It ...
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- 2007-11-13 22:16:19 - Meeting your meeting expectations
- "To get something done a meeting should consist of no more than three people, two of whom are absent." ~Author unknownOne of the complaints I hear most often is about the number of meetings people attend during any given week. It isn't only the quantity, but the duration and ineffectiveness that seem to cause problems. Conducting effective meetings is part of practicing effective time manag...
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- 2007-11-13 22:16:19 - Top ten things about creating a business vision
- To visualise where you are going, is deeper and more sensory than anything you have ever done before. And these are the skills of those who are able to create a vision you can really live and breathe. These people... Are FocusedThey are able to visualise in a focused and very clear way what 'perfect' will truly look like in the future.Involve Others...
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- 2007-11-13 22:16:19 - Top ten tips about communicating with your employees effectively
- Communication is the basis of who you are as a manager/leader in business. The rules are simple and the good news is that you can learn them and develop your skills...and it's quite easy! Here's the low-down on great Communication:-The best communicators... Keep It SimpleGreat Communication is about making what you say very easy to understand. Just realise that impo...
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- 2007-11-13 22:16:19 - Top ten tips about people management
- To get the best results you have to be very good at Managing People...and it's not as hard as you might think. Here are the secrets of the very best managers:-The best at Managing People... Manage!They focus on getting their people to deliver the key activities and don't attempt do too much themselves. The best managers delegate widely, using the ethic 'Ask for forg...
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- 2007-11-13 22:16:19 - Plan for business success - 6 reasons to succession plan
- Succession Planning provides many valuable assets to your business. Yet it is easy to do, with a game plan. Here are some reasons why the business leader will find it a useful issue to put some focus on.Personal DevelopmentA manager starts to learn new skills. Far from the chaotic living from day to day, this is a new level, where the challenges really are evolutionary, fo...
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- 2007-11-13 22:16:19 - Succession planning for your business - 7 key benefits
- A core activity in many successful businesses, Succession Planning is simple and quick to implement - here are seven reasons why you will find it of great value in your business or organisation. But, you need to lead - it works only as well as the support it gets!TimeSuccession Planning creates capable people. Capable of taking the weight f...
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- 2007-11-13 22:16:19 - Entitlement programs kill productivity
- In articles I've written over the years, I have used "laissez-faire," a term more frequently used to characterize governments than businesses, to describe a rather laid-back management style. When I use this term, I am referring to management personnel who put very little pressure on employees to achieve their full potential by pushing them toward peak performance levels.Laissez-f...
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- 2007-11-13 22:16:19 - Top 5 services your company?s accounting department should outsource
- Accounting is one area which every company has to maintain but mostly not part of their core business. It is also one of the areas that keep changing every year and the company has to aggressively keep up with the changes in the tax code. This includes managing your books till you finish up with paying taxes. For a company to survive in an environment where mistakes are costly and dependent on how...
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- 2007-11-13 22:16:19 - Business knowledge management
- In the last few years a lot has been written about Business Process Management, and about technologies supporting it such as BPMS, SOAP and Web Services. Most of these theories, tools and techniques refer to processes of a highly structured nature.Typically, BPM theorists and practitioners have focused on highly structured processes, like back-office processes of industrial or administrativ...
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- 2007-11-13 22:16:19 - Workplace violence - people are dying going to work
- Workplace violence has become a tragic reality today. From minor instances of harassment to homicide today's workplace is littered with danger.Violence can be described as the unjust or unwarranted use of force and power. Many people in their workplaces are the victims of violence, including verbal abuse, threats, harassment, physical assault, serious bodily injury and death.We know ...
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- 2007-11-13 22:16:19 - Great employees = passionate consumers
- Companies spend millions of dollars each year identifying their brand, and then communicating their brand promise through various media.Employees are the primary "media" in the majority of brand contacts. Raise your hand if you think a majority of your employees understand your brand promise well enough to live it and articulate it clearly.Gallup research of 300,000 businesses indica...
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- 2007-11-13 22:16:19 - Reflections in the glass ceiling
- The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". They say "glass ceilings" are holding them back in terms of advancement, pay equity, recognition and career satisfaction. While I have no doubt their assessmen...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: diversity in the workplace: ethnic considerations
- This article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect are intrinsic, an...
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