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- 2007-11-13 22:16:19 - Directed introspection
- One of the greatest obstacles to progress can often be our awareness of past failures. If we tried something a couple of years ago and fell flat on our faces (and especially if we were ridiculed or derided as a result) we tend to be reluctant to rock the boat again. When we believe that history will repeat itself, we become paralysed by fear.Mentoring managers through a process that I somet...
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- 2007-11-13 22:16:19 - Diversity training: the worst possible reasons to request executive funding
- You're on your organization's diversity committee. You have the best of intentions.And that's the problem.It leads you to appeal for funding for all the wrong reasons.Take healthcare for example.The US foreign-born population comprises a larger segment than at any time in the past five decades. And this trend is expected to continue(1). People of diverse racial, ethnic,...
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- 2007-11-13 22:16:19 - Allowing employees responsibility
- Merely assigning a task with detailed instructions is not effective delegation. An employee cannot grow without the freedom to make decisions on how the job should be done. Managers must also be aware that only through the conjunction of responsibility and authority can the desired results be achieved. Additionally, a delegate must be held accountable for his or her actions.After a manager ...
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- 2007-11-13 22:16:19 - Qualities of a great manager
- In the call center environment we are often only as successful as the people we hire. While our front line employees are critical to our business, choosing the right managers powerfully impact your success. So what makes a good manager? Ask 100 people and you might get 100 different answers. While the behaviors that make a great manager may be open to interpretation, there are some competencies an...
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- 2007-11-13 22:16:19 - Regaining control - nine steps for new managers
- My client had faced the same challenge, which was frustrating as well as intimidating for him as well - yet he was determined to break the mould.With my background in a similar business, I have faced this several times.In fact there was almost always an underlying individual who seemed to 'run the place', in spite of there being a manager before me! The challenge was to wrest control...
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- 2007-11-13 22:16:19 - Management development - micromanagement works!
- Getting into the detail of everything each of your people does, will really damage your relationships with them. Sure, there are times where their hand needs to be held, and then there are times when you have to be sensitive enough to their needs to back off and let them learn for themselves.Indeed, sometimes you have to brace yourself, but that's how a child learns, from gett...
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- 2007-11-13 22:16:19 - Accountability equals meeting success
- Leslie was the new manager of the group. She was replacing Tom, a well respected manager who was retiring. Once she arrived, she made it one of her first priorities to sit down with everyone on the team and get to know them.Beyond pleasantries though she wanted to get to know each individual, what they saw as their goals and objectives, and how they thought she could help them. As she start...
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- 2007-11-13 22:16:19 - Problem solving the problem solving meeting
- We go to meetings to share information, to report on project status, to make decisions, to get the free lunch, and because we were invited. (Sorry that I digressed). This is only a partial list ? there are many other valid reasons for holding meetings.Perhaps the most common and best reason for a meeting though is to solve a problem. A meeting is a great place to do this ? you get a variety...
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- 2007-11-13 22:16:19 - The golden key to meeting success
- We all attend many meetings. I'm sure you have been to some great meetings and some poor ones. Unfortunately for everyone I've ever talked to, the number of poor ones far outweighs the number of great ones.The fact is that most meetings are too long, unfocused, too frustrating, and unproductive.And yet meetings are a valuable way to gain collective understanding, buy-in, agreement, a...
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- 2007-11-13 22:16:19 - Phone sex is bad for business
- On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator. The courts convicted the man and gave him a suspended sentence of eight months....
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- 2007-11-13 22:16:19 - Take the guesswork out of problem solving
- In today's chaotic world and uncertain economic times too many good people are burdened by too many problems that seem insurmountable and too many businesses find it increasingly difficult to compete effectively. The old traditional methods of finding solutions to these problems don't seem to work like they used to. In fact, the world seems more burdened today with more complex problems than at an...
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- 2007-11-13 22:16:19 - The high cost of employee turnover among project managers
- Imagine for a moment this scenario from a frustrated Senior Manager of a large pharmaceutical organization: "Our organization has experienced a large turnover among project managers in the past year. This creates problems providing ongoing quality and service to our stakeholders. We just don't know what is causing the problem!" Sound familiar? Well you're not alone. I remember that filmm...
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- 2007-11-13 22:16:19 - Beyond management coaching: when things are getting out of control
- Leaders and Managers often ask us, 'What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded?Unfortunately, we see far too many cases where the leader hasn't, in good faith, tried to coach the employee or to put the leader's concerns into words. Often, leaders look for a quick fix alternative to what is perceived as ...
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- 2007-11-13 22:16:19 - Business fit
- I have been an entrepreneur for over twenty years and have absolutely embraced information that would help maintain a well managed and profitable business. We have been a part of the information era for sometime now. As business owners, we have access to more information than ever in this generation of technology. But how can we use this technology to aid our business?Today's business envir...
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- 2007-11-13 22:16:19 - The three-category approach to performance management: effort, ability, or environment
- Performance Management is the act of managing personal or organizational performance. What can complicate this process are all the factors that can arise where a textbook process meets the situations and people that exist in your world. As an effective director, manager, or supervisor it is your job to ensure the success of the organization by achieving of all key performance indicators.The...
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- 2007-11-13 22:16:19 - Follow up: it makes a difference
- A while back the headlight switch on our minivan quit working, so early one Saturday morning we took it to the neighborhood repair shop that has been mailing postcards to us the past three years. They said it would take 90 minutes to check things out.Three hours later we call: still haven't gotten to it, but it's up next. Two hours after that we call again: he's looking at it right now. Thr...
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- 2007-11-13 22:16:19 - Ten steps to take the work out of work ? replicate yourself!
- They say that management can be a lonely place. A manager has to lead from the front, make challenging demands of their people and if part of an organisation, pass on the dictats of the more senior and remote bosses up at the top.Yet, a manager has the accountability to deliver ? in fact that's what they get paid for, so ultimately, they must be the one who puts in the most ef...
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- 2007-11-13 22:16:19 - Status quo pep talks that can threaten your leadership
- Organizations live and die by results. Yet most organizations get a fraction of the results they are capable of. There are many reasons for this: poor strategy, poor leadership, insufficient resources, etc. But one main reason is overlooked by most leaders. Many organizations stumble because they are permeated with a robust status quo.The trouble with the status quo isn't that it gets poor ...
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- 2007-11-13 22:16:19 - Successful managing through delegation
- Managers should avoid the tendency to constantly delegate to the same one or two capable individuals. This practice only overloads the best personnel while slighting all others.As with delegation in general, there may be occasions in which work must be divided among several individuals for example, highly technical or complex tasks. Should this be the case, the rule is always - delegate the...
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- 2007-11-13 22:16:19 - Turning a negative employee into a positive asset
- Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as unpleasant, resistant, not a team player and told me that I would have my hands full managing her. He stated that she had been forc...
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- 2007-11-13 22:16:19 - Is a bad attitude permanent
- Today there is great weight put on a person's attitude. It is as if this is something for which they are individually responsible and should be held to account for.The inference seems to be that no matter what you do the way that you approach it is your responsibility.For example, you work for a meat wholesaler and your job is to get up and four O'clock every morning to be at work fo...
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- 2007-11-13 22:16:19 - Understanding how change has changed
- There seems to be an assumption that change is a single traumatic event that is thrust upon us and over which we have no control.In the recent past this was definitely true, in industry there would come a sudden realisation at the end of the financial year that unless we did something radical we were going to the wall.The huge and destructive changes that then occurred fitted this mo...
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- 2007-11-13 22:16:19 - A management strategy
- I witnessed some interesting behaviour from one of our premier management schools this summer. A behaviour that I have since discovered is not uncommon.This summer I met the PA of an emminent professor at a business school.I had met her on several occassions before and knew her to be a bright chatty woman who always enjoyed passing the time of day.On this occassion when I aske...
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- 2007-11-13 22:16:19 - How to use w edwards deming
- Human beings and the way they interact are extraordinarily Complex. Deming tried to define that complexity.We have since learned the impossibility of defining natural events in a digital way.When we ignore the complexity and allow people to get on with what they want to do by removing the barriers to their performance, their performance becomes extraordinary.I have been trying...
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- 2007-11-13 22:16:19 - Boost your leadership skills by disciplining yourself in the way of the question mark
- I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been. Never will be. Don't want to be. I do something else. I teach their people how to become motivational leaders. That's a far more productive endeavor.The concept and application of motivation are misunderstood in most organizations. The ...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines:the importance of a competitive wage and benefit package
- This article relates to the Compensation and Benefits competency, commonly evaluated in employee satisfaction surveys. It tells the story of a company that needed to attract new employees and discovered how a competitive wage and benefits package was integral to this process. The Compensation and Benefits competency focuses in detail on how your employees feel regarding their compensation and bene...
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- 2007-11-13 22:16:19 - Tales from the corporate frontlines: the role of character in leadership
- This article relates to the Senior /Top Level Management competency, designed to measure satisfaction levels regarding top-level management at your organization. AlphaMeasure defines senior management as the team of individuals at the highest level of management who have the day-to-day responsibilities of operating the organization. For many employees, this competency will target the managers occu...
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- 2007-11-13 22:16:19 - Classifying motivational needs
- While there exist several useful definitions of motivation, for our purposes we will define it as an individual's desire to do something based upon a need. When a person is confronted with a need (either perceived or actual), he or she usually is motivated to perform specific actions for some sort of gratification. Once a particular need has been satisfied, the motivation to continue the actions d...
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- 2007-11-13 22:16:19 - Learn about commercial collections agencies fees
- As with any other service, there are good and bad commercial collection agencies. Beware of any agency that offers you cut rate commissions far below the accepted Commercial Law League rates, offers you kickbacks on commissions, or makes outlandish promises about recovery success.You should investigate, evaluate and rate the commercial collection agencies that you plan to use just as carefu...
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- 2007-11-13 22:16:19 - The role of the machine metaphor in mixed-initiative organizational leadership
- "Can This Marriage be Saved?" So reads the title of the cover story in the August 15, 2005 issue of BusinessWeek (www.businessweek.com). The article describes the seven-year (1998-2005) story of the merger of Daimler and Chrysler Corporation. As of this writing, the board of the merged companies decided to terminate the reign of the current chairman, Jürgen Schrempp. At ...
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