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- 2007-11-13 22:16:19 - Use qa as your first step to outsourcing
- Quality Assurance, or QA, is often given short shrift in a software development organization, especially when budgets are tight. When debating the software development budget at one of my software companies, the CEO finally asked, "Well, do you really want to hire a QA guy, or a programmer to add features to the software?"It was a tough choice. I decided to hire the programmer because we ha...
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- 2007-11-13 22:16:19 - Why you need a business plan
- This article was originally called "Do You Need a Business Plan?"The title was changed because in truth, every business needs a business plan. It's a common misconception that business plans are used only for raising capital, as in "my bank wants to see a business plan before they will approve a loan," or, "I need a business plan so I can get venture funding."But a business plan is r...
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- 2007-11-13 22:16:19 - Power of pinpointing accountability
- I have always said that if I were to write a book on effective management principles, the first chapter in that book would be about the importance of pinpointing responsibility among an owner's or a general manager's reporting units. After all, one of the most popular definitions of management is getting work done through others.#1 Management Pitfall: An unwillingness to delegate.Man...
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- 2007-11-13 22:16:19 - A comprehensive sarbanes oxley act summary
- Individual and corporate security stand in the center of the Sarbanes Oxley Act summary, as they are the areas that suffered most changes. New criminal and civil penalties were announced for security violations and a new system of certification of internal audit efforts was set. With the new auditor independence provision, auditors from outside the system have been granted more access to company d...
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- 2007-11-13 22:16:19 - Ten relationship traits and skills for good leadership
- An important aspect of good leadership is the ability to work and relate with others. When creating and building your unique leadership style consistently developing relational skills is a priority. There are ten qualities that characterize successful leadership in the area of relating and communicating with other people.1. AvailabilityA good leader is available and in touch with peo...
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- 2007-11-13 22:16:19 - Does my bum look big in this?
- If a good manager asks his workforce for their opinion of him he will receive their expressions of approval and be satisfied that he is doing a good job.If a bad manager asks his workforce for their opinion then he too will receive their expressions of approval because as we all know, the best way to get a bad manager off your back is to agree with him.The problem for the manager is ...
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- 2007-11-13 22:16:19 - Learn how to get the most from your team
- Being a leader isn't easy. Every one looks to you to make decisions, resolve disputes, and to carry all the responsibility. Being a leader can be a lonely job.Some of us are born into leadership. For them it is effortless effort. They have no qualms (or at least they know how to hide them) about making tough decisions, about taking the responsibility, and knowing that it can lead to resentm...
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- 2007-11-13 22:16:19 - How to write commercial collections letters
- It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales department. Tips for Commercial Collection Letters: When writing commercial collection letters, these points should be considered:Include all basic information.The commercial collections letter should state how and w...
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- 2007-11-13 22:16:19 - Commercial collections billing practices advice
- Swiftness is the key to collecting past due commercial accounts because commercial accounts depreciate more faster than consumer accounts.In creating and implementing a billing system, a credit grantor should recognize that time is the safest refuge of any debtor. The more time they are given, the less likely they are to pay. Hence, sales documents should be explicit about payment terms, re...
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- 2007-11-13 22:16:19 - Problem-solving success tip: whatever you do, do it on purpose
- Decision-making shows up throughout the problem-solving process. The decisions may be difficult or unpopular, so it's very tempting to ignore some of them. Imitating an ostrich, however, is a wimpy way to decide not to change anything-and is quite likely to leave you making awkward explanations later.? Make conscious decisions: whether to proceed or not, which path to take, etc. ? Know ...
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- 2007-11-13 22:16:19 - Enable continuous improvement of it services through itil
- One of the major benefits, if not THE benefit of process orientated approaches to managing your IT services and infrastructure is that it enables continuous improvement.This means that you are never totally satisfied with the current state of affairs and that you always want to improve your services. I mean, it is the way life is to always set higher standards or aim for higher goals, other...
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- 2007-11-13 22:16:19 - Where else in your business do you accept a 60% failure rate?
- I recently surveyed CEOs and Business Leaders of large companies and small, profit and not-for-profit, and I asked just them just one question: 'What is the single biggest factor that you believe will inhibit your sustained profitable growth into the future?' A, perhaps, surprising 37% responded that it was people - the recruitment, motivation and retention of people that was the biggest factor....
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- 2007-11-13 22:16:19 - The myth of relationship selling revealed at last
- The second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or birthdays you've remembered.Every business we've ever consulted tells us the same thing about their sales force. They say that their industry is different from all the others and the only effective way for their salespeople to sell is to b...
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- 2007-11-13 22:16:19 - Lets flourish and prosper!
- Some say that in business as in sex: if it is good, it's great and if it is bad it's still pretty good. This does not happen to be true. If business is bad, it can get very bad. There are personnel problems, production expenses, overhead, laws, taxes, fines. Faulty financial decisions, inability to accurately evaluate the situation and quickly resolve problems all lead to an extremely high mortali...
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- 2007-11-13 22:16:19 - Work life a balancing act
- Australians are loosing their laidback, carefree reputation, as we continue to work longer hours, exercise less and neglect our leisure and family time.Recent research indicates that 67 per cent of Australian professionals spend at least 20 hours a week thinking about their job when they should be relaxing, and less than half take their entitled annual leave.Why is juggling work and ...
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- 2007-11-13 22:16:19 - Have you always thought that the best ideas come from research or management? think again
- Many entrepreneurs and chief executive officers are unaware that there are many factors that put ordinary workers at a great advantage over R&D and management when it comes to generating useful improvement ideas and even new products ideas for a corporation.The people in research are usually hindered by the fact that it is difficult for them to stay in touch with the day to day running of t...
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- 2007-11-13 22:16:19 - Can a business still be profitable when people skills are absent?
- In our current world of rapid and amazing technological advances, many entrepreneurs have managed to dramatically limit the need for staff in highly profitable operations of all kinds.It is therefore tempting and believable to imagine that with every passing day, the need for people skills is diminishing. In fact most entrepreneurs are convinced that one no longer requires people skills to ...
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- 2007-11-13 22:16:19 - How to build your business and still take time off
- We all know people who are like human dynamos. They seem to make an art form of building their business and still enjoy quality time with friends and family. It isn't magic, you can do it too.The world of business ownership or management is inhabited by two main personality types. There are people who never miss deadlines, who can be replied upon to deliver the goods whatever the odd...
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- 2007-11-13 22:16:19 - Time for change - clearing the first hurdle
- "Here is Edward Bear, coming downstairs now, bump, bump, bump on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it."A.A. Milne (1882 - 1956), Winnie the PoohAbsolutely vital to any business change is all...
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- 2007-11-13 22:16:19 - A facilitators guide to running a stakeholder analysis workshop
- This facilitator's guide to running a stakeholder analysis workshop is for people whose success depends on getting other people involved with their objectives.It contains two exercises, one to work with stakeholder groups, and one to emulate stakeholders where it is not easy to bring them all together. The aim of both is to engage stakeholders in dialogue, brainstorming and decision-making ...
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- 2007-11-13 22:16:19 - The 5 obsessions of a passionate employee
- A recent report entitled "How Google Grows?and Grows?and Grows" stated that the 650 people that work at Google are the most passionate bunch of geeks in the high tech industry. Google was also recently called the fastest growing company in history. To mimic their growth and success, passion must be injected into every level of your organization. The quickest and easiest way to do this is...
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- 2007-11-13 22:16:19 - A leadership lesson: two guys with guns
- PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.comWord count: 768A Leadership Lesson: Two Guys With Guns by Brent Fi...
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- 2007-11-13 22:16:19 - Building the trust in your employees - 12 easy tips
- In Stephen Covey's great book, "The Seven Habits of Highly Effective People", he talks about the 'emotional bank account', where you have to build a credit in your relationship with the individuals who you work with (and everyone else as well!).If what you do isn't 'trustworthy', then all you have done in your gentle listening and asking great and interested questions to build, is to...
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- 2007-11-13 22:16:19 - Outsourced learning: are you ready for learning bpo?
- As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent what nobody would have dreamed of a few years ago. McDonald's is testing the offshoring of its drive-thru process to India. How about, "Do you want fries with that?" with a New...
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- 2007-11-13 22:16:19 - 7 essential elements to every organizational change
- [This article is based on excerpts from the special report "Overcoming Resistance to Change" by Dr. Mike Beitler.]Senior management often creates a plan for implementing an organizational change while completely ignoring the following elements necessary for every organizational change. Without these elements the attempted changes will always create a large amount of resistance. Change leade...
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- 2007-11-13 22:16:19 - Its all in the systems
- Have you ever noticed french fries taste the same at every McDonald's? The same can be said for Subway and its Italian BMT. How do these fast food icons replicate themselves at nearly 40,000 locations when some eateries struggle to get it right in a single restaurant? The answer is simple: it's all in the systems.Picture yourself waiting in line inside McDonald's. Look across the counter an...
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- 2007-11-13 22:16:19 - Toxic bosses
- What's everyone's favorite topic around the water cooler? Bad bosses! You know, the ones who make life in the office unbearable? Here are some of the more common varieties you'll find.1. The Screamer. You can't miss this guy. He never stops to consider his audience or who might be listening when he starts one of his rants. He'll dress down a subordinate in the middle of the hall; he'll scre...
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- 2007-11-13 22:16:19 - Be a change agent ( part 1)
- Aligning business organizations to be successful in the present and keep on doing this in the future means to develop a new style of Leadership. To celebrate success in our days a leader most is able to craft a strategic vision, define objectives, design, implement and monitor the execution of a strategy and be a change leader in those same organizations.The success of these change initiati...
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- 2007-11-13 22:16:19 - Hire the person, not the resume
- "? [get] the right people on the bus, the right people in the right seats (and the wrong people off the bus) and then [figure] out where to drive it." - Jim Collins ? Good To Great"Hire the best staff you can find, develop them as much as you can, and hand off everything you possibly can to them." - John C. Maxwell ? The 21 Irrefutable Laws of Leadership_______________...
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- 2007-11-13 22:16:19 - Holding effective meetings can be easier than you think!
- I'm sure you've experienced those typical "headache" meetings! You know the kind I'm talking about -- the ones where the key players are running late, no one knows exactly why the meeting was called, and there's not a single agenda in sight. Everyone's sitting around wondering, "Will this last 20 minutes or will we be here all day?" It's impossible to tell!Then, once the meeting finally get...
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