Does a lawyer answering service have what you need
While most lawyers are not quite like the Michael Haller character in The Lincoln Lawyer -- jumping between courtrooms in his mobile workplace, a Lincoln -- your office may only be a brief pit stop for you most days. When you are gone, do you worry about the reception potential clients get when they call? For less than what you would pay a full-time receptionist and much more of a personal touch than voice mail provides, a lawyer answering service offers call answering and receptionist services around the clock, every day of the year.
In addition to call-handling training that allows agents to be professional, confident, and knowledgeable in any call situation, lawyers answering service agents receive special training to understand legal terminology, know the different types of law, and be able to classify cases correctly. Agents at a traditional answering service most likely do not have that training.
Another option a lawyers answering service provides is virtual receptionist services. Beyond simply identifying your firm by name, virtual receptionists give the impression they are part of your regular office staff. In addition, some lawyer answering services can schedule appointments and make the appointment calendar available to you online. Check to see if it syncs to your Outlook calendar or software system you use.
In addition to appointment scheduling, a lawyer answering service may use intake forms for potential-client calls. With a customized intake form, a receptionist can record the calls, complete the form and send it to you to import to your case management software. Find out if the lawyers answering service receptionists can e-mail the intake form and/or immediately connect the caller to you if you request it. You can save time and money by retaining new clients with these services.
Call protocols are another way to personalize lawyers answering services. Depending upon the lawyer answering service you choose, you may be able to set up a variety of call protocols with detailed instructions on how to handle possible situations. Combined with virtual receptionist services, call protocols help provide the personalized attention clients want even beyond normal business hours, while saving you time and money.
Whether your specialty is bankruptcy, personal injury, criminal law or another area, a lawyer answering service may have exactly what you need for your practice. If your office is often just a pit stop in your day, explore the benefits of a lawyer answering service.
Judy O'Brien is a freelance writer for Alert Communications, which offers a variety of small business answering services solutions, Business phone answering services and Business answering service.
Article Source: Messaggiamo.Com
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